Effective date: [2025 Jul]
Website: https://kindipet.com
Contact: [email protected]

1) Who we are

Kindipet  is an online store offering pet-care products. We are the data controller of the personal information collected through this website.

2) Information we collect

• Order & account data: name, email, phone, billing/shipping address, order details, and account credentials (if you create an account).

• Payment data: processed securely by our payment providers (e.g., card gateways, PayPal). We do not store full card details on our servers.

• Crypto payments (on request): if you choose to pay with cryptocurrency via our Contact page, we will collect your email/order details and share wallet address(es) to complete the transaction.

• Customer support: messages sent via contact forms, email, or chat.

• Technical & usage data: IP address, device/browser type, pages visited, referral URLs, approximate location, and cookies (see §6).

• Marketing preferences: newsletter opt-in and your communication preferences.

3) How we use your information

• Process and deliver orders, returns, and customer service.

• Manage your account and order history.

• Process payments and fraud prevention.

• Improve our website, products, and user experience.

• Send service emails (order confirmations, shipping updates) and, if opted-in, marketing emails (you can unsubscribe anytime).

• Comply with legal obligations and enforce our terms.

4) Legal bases (EEA/UK users)

We process data under: Contract (fulfilling your order), Legitimate interests (site security, analytics, improving services), Consent (marketing, non-essential cookies), and Legal obligation (tax/record-keeping).

5) Sharing your information

We share data with trusted service providers strictly as needed to run our business, such as:

• E-commerce & hosting: WordPress, WooCommerce, web hosting/CDN, email service.

• Payments: card gateways, PayPal (they receive payment info directly); for crypto, we exchange wallet details with you via support and may use a blockchain explorer to verify transactions.

• Shipping & logistics: carriers and fulfillment partners.

• Analytics/marketing tools: (e.g., Google Analytics, Meta tools) if enabled.
  All vendors are required to protect your data and use it only per our instructions.

6) Cookies & similar technologies

We use cookies to keep your cart, remember preferences, and analyze site performance.

• Essential cookies (required for the site to function)

• Analytics/Performance cookies (help us improve the site)

• Marketing cookies (only if consented)
  You can manage cookies via your browser settings. Where required by law, we display a cookie banner to obtain consent for non-essential cookies.

7) Data retention

We keep order records as required by tax and accounting laws (typically 6–10 years). Support messages and analytics data are retained only as long as needed for the purposes described above. If you delete your account, we remove it or anonymize data except where retention is legally required.

8) Security

We use SSL encryption, access controls, and reputable vendors to protect your data. No method of transmission or storage is 100% secure, but we continuously work to safeguard your information.

9) Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, port your data, and withdraw consent (for marketing/cookies) at any time.
To exercise rights, email [email protected]. We may need to verify your identity.

CCPA/CPRA (California)

California residents can request to know, delete, correct, or limit the use of personal information, and opt out of certain data sharing. We do not sell personal information. Contact [email protected] to submit a request.

EEA/UK Supervisory authority

You can complain to your local data protection authority if you believe we process your data unlawfully.

10) Children’s privacy

Our website is not directed to children under 13 (or relevant local age). We do not knowingly collect data from children. If you believe a child provided data, contact us to remove it.

11) International transfers

We may transfer information to countries outside your own (e.g., to hosting or service providers). Where required, we use appropriate safeguards (such as Standard Contractual Clauses).

12) Third-party links

Our site may include links to third-party websites. We’re not responsible for their privacy practices—please review their policies.

13) Crypto-specific notes

• Crypto transactions are public on the blockchain. Your wallet address and transaction hash may be visible on public ledgers.

• Refunds for crypto payments are handled manually; we send refunds to a wallet you provide. Rate differences due to price volatility may apply (see our Returns Policy).

14) Changes to this policy

We may update this Privacy Policy from time to time. We’ll post the new version with an updated “Effective date” and, where appropriate, notify you via email or banner.

15) Contact us

If you have questions or requests related to privacy, contact:
Email: [email protected]
Address: [2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom]