Refund Policy

Effective date: [2025 Jul]
Website: https://kindipet.com
Contact: [email protected]

1) Overview

At Kindipet, we want you and your pet to be completely happy with your purchase.
If you are not satisfied, we offer a simple and transparent refund process under the terms below.

2) Eligibility for refunds

You may request a refund or exchange within 14 days of receiving your order, provided that:

  • The item is unused, in its original packaging, and in resellable condition.

  • You can provide proof of purchase (order number, receipt, or confirmation email).

  • The request is made through our official Contact or Support page.

Refunds are not available for:

  • Used grooming tools or opened hygiene products (for safety reasons).

  • Gift cards or promotional items.

  • Items marked as “Final Sale” or “Non-returnable.”

3) Return process

  1. Contact us at [email protected] with your order details.

  2. We will confirm your eligibility and send you return instructions.

  3. Once the product is received and inspected, your refund will be processed.

Please note that return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., wrong or defective item).

4) Processing time

Refunds are usually processed within 5–7 business days after the returned item is received and approved.
Depending on your payment method or bank, it may take an additional 3–5 business days for the refund to appear in your account.

5) Refund method

Refunds will be issued using the original payment method:

  • Card / PayPal: The amount will be refunded to the same card or account used for purchase.

  • Crypto payments:

    • Refunds are handled manually through your provided wallet address.

    • The refund value will be based on the crypto amount received at the time of purchase, not current market rate.

    • Network transaction fees are non-refundable.

6) Damaged or defective items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with a clear photo or video of the issue.
We’ll offer a replacement or full refund depending on the situation.

7) Order cancellations

  • Orders can only be canceled before shipping. Once the product has been dispatched, you must follow the return process above.

  • For crypto orders, cancellations are possible only if the payment has not yet been confirmed on the blockchain.

8) Non-refundable circumstances

Refunds will not be issued in cases of:

  • Delays caused by couriers, customs, or external factors beyond our control.

  • Incorrect address provided by the customer.

  • Items lost due to incomplete or wrong delivery information.

9) Contact us

If you have any questions or need help with a return or refund, please contact:
Email: [email protected]
Address: [2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom]

Summary

We aim to make every return or refund simple, fair, and transparent — because your trust matters to us.
At Kindipet, our goal is always to keep tails wagging and customers smiling.