Effective date: [2025 Jul]
Website: https://kindipet.com
Contact: [email protected]

1) Overview

We want every Kindipet order to arrive quickly, safely, and with care.
This Shipping Policy explains how we process, ship, and deliver your orders worldwide.

2) Processing time

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed the next business day.

• You will receive an email confirmation with your order details and tracking number once your package has shipped.

4) Shipping costs

• We offer free shipping on all products.

• No minimum purchase amount required.

• In rare cases (e.g., remote areas or expedited requests), additional fees may apply. We’ll contact you before processing such orders.

5) Order tracking

Once your order is shipped, you will receive a tracking link via email.
You can monitor your package in real time through the courier’s website.

6) Customs, duties & taxes

International orders may be subject to customs duties, import taxes, or local fees.
These charges are not included in our prices and are the customer’s responsibility.
Kindipet is not responsible for delays or costs due to customs procedures.

7) Delays or issues

Delivery may be delayed due to:

• Incorrect shipping information provided by the customer

• Carrier delays or force majeure events (weather, strikes, etc.)

• Customs clearance procedures

If your package is delayed for more than 15 business days, please contact us at [email protected] so we can investigate and assist you.

8) Lost or damaged packages

• If your package is lost in transit, we’ll work with the courier to locate it.

• If confirmed lost, we’ll send a replacement or refund your order.

• If your order arrives damaged, please contact us within 48 hours with a photo or video of the issue for a quick resolution.

9) Order changes or cancellations

• You can request an address change or order cancellation before shipping.

• Once shipped, we can’t alter delivery details.

• For crypto payments, changes are possible only if the transaction hasn’t yet been confirmed on the blockchain.

10) Contact us

If you have any questions about shipping or tracking your order, please reach out:
Email: [email protected]
Address: [2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom]

Summary

At Kindipet, we aim to make delivery as smooth as your pet’s fur — fast, free, and worry-free.
We handle every order with care so you and your pet can enjoy our products as soon as possible.